Effective Date: July 25, 2026

At House of Errors Clothing, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Return Eligibility

You may request a return within 30 days of receiving your order if the item meets the following conditions:

The item is unworn, unused, and unwashed.
The item is in its original condition with all tags attached.
The item is returned in its original packaging, when possible.
A valid proof of purchase or order number is provided.

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

The following items are not eligible for return or exchange:

Gift cards
Final sale or clearance items
Personalized or custom-made products
Items damaged due to misuse or normal wear and tear

How to Start a Return

To request a return, please contact our customer support team before sending your item back.

Email: sales@houseoferrorsclothings.com

Please include:

Your full name
Order number
Reason for the return
Photos (if the item is damaged or incorrect)

Our team will provide return instructions once your request has been reviewed.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We replace items only if they are defective, damaged, or if you received the wrong item. To request an exchange, please contact us at:

sales@houseoferrorsclothings.com

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.

Return Shipping

If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping costs.

For all other approved returns, customers are responsible for return shipping costs unless otherwise stated.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has shipped, it cannot be canceled and must follow the return process outlined above.

Contact Us

If you have any questions about our Refund & Returns Policy, please contact us:

House of Errors Clothing